Manager Operations

We are seeking a results-driven Operations Manager to support Integrated Behavioral Health (IBH) Services across a growing, multi-site care model at Children's Hospital Colorado. This role will focus on improving operational consistency and access across 65+ providers and 20+ departments by standardizing workflows, optimizing scheduling and referral processes, and enhancing provider onboarding. The Operations Manager will partner closely with clinical, patient care, and revenue cycle teams to improve performance, streamline operations, and elevate both patient and provider experience.
 

This is a highly visible role for a strategic leader who enjoys building structure in a fast-paced environment. We are seeking a candidate with a background in policy and process development, operational improvement efforts, and data-driven reporting to identify gaps and opportunities. The ideal candidate brings strong project management skills, cross-functional collaboration, and a focus on driving efficiency, scalability, and revenue optimization across a complex healthcare delivery system.
 

Additional Information
Department Name: PMHI Administration
Job Status: Full time, 40 hours per week.
Shift: Day, 8:30am to 5pm, In person role

Duties & Responsibilities

1.    Partners, interdepartmentally, in the development and execution of strategic planning regarding business and clinical operations. May include practice expansion and practice model changes.  
2.    Responsible for hiring staff, arranging coverage, preparing staff evaluations, implementing disciplinary actions, conducting staff meetings, and team communications. Manages schedules.
3.    Manages day-to-day operations and personnel in planning and facilitating patient care services, for example program development and process improvement.
4.    Provides staff training on policies and procedures. Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities. 
5.    Provides project management leadership by creating charters, timelines, milestones, and goals and objectives for projects and programs.  Keeps projects on time and on task.  Engages appropriate managers and coordinators in project management process and works to achieve active buy-in from stakeholders. 
6.    Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity. Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address customer satisfaction. 
7.    Assists in the resolution of problems which may arise between patients and families, support staff, providers, and other departments
8.    Supports clinical, operational and facility services throughout assigned department(s). Partners with various departments in CHCO.
9.    Assists in preparation of hospital and practice budget and monitors expenses.
10.    Determines necessary space, equipment, supplies and support systems for the functioning of the unit or department.  
11.    Allocates resources to oversee patient care flow.  
12.    Represents department and acts as partner to CHCO Providers, Faculty Practice Organization. 

 

Minimum Qualifications

• Degrees
  • Bachelors’ degree in Administration, Health Care Administration, Management, Finance or a related field.  
    
     
• Experience
  • Minimum of 3 years of supervisory experience in clinical setting.  
     
• Equivalency
  • Professional experience, beyond requirements, in a related field may substitute for a bachelor’s degree requirement on a year for year basis. Master’s or higher degree in a related field may substitute for the experience requirements on a year for year basis. Completion of master’s degree Fellowship Program may substitute for the one year of experience. 
     

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $82,095.81 to $123,143.72

Benefits Information
Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.


EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.