Pay Your Children's Hospital Colorado Bill

Watch this video to learn what to expect from your bill for a scheduled appointment.

En español:

Watch this video to learn what to expect from your bill for urgent or emergency care.

En español:

When your child sees a doctor or specialist at Children’s Colorado, you’ll get 2 bills:  

Your Children's Colorado bill covers services we provide directly, such as facility fees, nursing care, imaging and labs. This is called hospital billing.

Your CU Medicine bill covers the services provided by the doctor you see at our hospital. This is because they are employed by CU Medicine, not Children’s Colorado. This is called physician billing.

Children's Colorado provides a wide array of medical-related services for independent clinics and doctors, as well as other hospitals. For example, a pediatrician or a free-standing health center may refer lab work to us for testing or analysis. When this occurs, the bill for the lab services will come from Children's Colorado and not the pediatrician or health center that ordered services.

There are 2 types of fees that support how we care for children:

1. Professional fees: Professional fees only pay for the time the doctor or advanced practice provider spends with the patient. These fees are billed by CU Medicine or independent doctor.
2. Facility fees: Facility fees pay for the rest of the patient’s care team at Children's Colorado, and more.

Here are some examples of services and resources that facility fees pay for:

• Nurses
• Nursing assistants
• Behavioral health therapists
• Social workers
• Child life specialists
• Care managers
• Dietitians
• Medical interpreters
• Lab technicians and phlebotomists
• Pharmacists
• Housekeeping and environmental services teams
• Front desk and check-in staff
• Drugs and supplies
• Medical equipment and imaging (e.g., X-ray, MRI, CT, cardiac catheterization, infusion, dialysis, etc.)
• Integrated electronic medical records
• Maintenance of buildings and utilities (e.g., electricity, water)
• Funding our expansion with new facilities to provide access to our growing population
• And much more!

For Department of Pediatric Dentistry billing questions and payments, please call 720-777-6788. Department of Pediatric Dentistry office hours are Monday through Friday, 8 a.m.-5 p.m.

Yes. We will file your claim using the insurance information you provide during visit registration. 

It is important that you provide us with all the necessary information to ensure that we are billing the correct health insurance plan in a timely manner.

We will send your claim to all of the health insurance plans that you provide at each visit. The insurance plan(s) that we have on file for each visit will be listed on your billing statement.

Copays

A copay is a monetary charge that your health insurance plan may require you to the pay in order to receive a specific medical service or supply. Copays vary by policy and can change depending on the type of visit.

For example: Let's say Gary goes to a Children’s Colorado specialist with a case of mono. His specialist reviews his insurance and sees that he has a $25 co-pay based on his insurance benefits. His copay is collected, and his insurance company will reimburse the specialist for the difference between the copay and the cost of treatment.

Here's another example: Say your plan’s deductible is $2,500, your plan covers 70% of services and your out-of-pocket max is $7,350. Setting aside copays, here’s what your year looks like:

Deductibles

Your deductible is the amount of your medical costs that you have to pay before your health insurance will pay benefits consistent with the benefit plan.

Example: Gary has a health plan with a $1,500 deductible. If Gary only has minor health expenses during the year that cost less than $1,500 total, he's going to pay the full amount to treat them. However, if Gary has a serious illness that requires a lot of medical care, he'll pay his $1,500 deductible and then his health insurance will pay benefits consistent with the benefit plan.

Coinsurance

Coinsurance is the way you and your health insurance company share the costs of your care. For example, if Gary is injured and he’s met his deductible for the year, his health plan will pay 80% of the cost of his bills, leaving him responsible for the remaining 20%.

So, in summary:

• You pay copays when you see the doctor.
• Deductibles are the portion you must pay before your insurance pays.
• Coinsurance is how you and your insurance company split up the cost of your care.

If you disagree with the insurance company’s payment amount, contact the insurance company directly and ask them to review how the claim was processed. If the insurance company determines the bill was paid correctly and you still disagree, please contact your benefit manager with your insurance company. They can provide guidance on how to file an "appeal" with them. Filing an appeal will ensure that your claim will be reviewed for reconsideration.

If you currently have a MyChart account and want to view your bill, log in with your existing username and password. Then, click on the menu icon on the top left side of the page. Finally, click the ‘Billing Summary’ link within the billing category.

Unless you have opted out of paperless billing, MyChart users receive their bills electronically. We let you know when new bills are ready to view through the mobile app and through the email that is linked to your MyChart account. Learn more about paperless billing, such as how to change your email or opt out of paperless billing.

Our billing statements feature a reader-friendly format to help you make sense of your bill. The first page is an overview of your bill, including your amount due and payment due date. The next pages provide a detailed breakdown of your outstanding account(s).

Download a sample bill:

• English (.pdf)
• Español (.pdf)

If you still need help understanding your bill, please don't hesitate to call.

You can set up automatic monthly payment arrangements in MyChart or by contacting our customer service team at 720-777-6422 or PFS@childrenscolorado.org.

We are committed to providing healthcare to children regardless of family income. Many of our patient-families are surprised to learn that their child qualifies for assistance. If you need help paying for your medical bill(s), please call one of our financial counselors at 720-777-7001 to discuss financial assistance options. Our financial counselors can help you apply for a variety of financial assistance programs.

The statement may have been generated prior to your payment. However, If you made a payment and do not see it reflected on your current billing statement, please call us at 720-777-6422 or email us at PFS@childrenscolorado.org. We will be happy to review your payment(s) and any remaining balance(s).

Children's Colorado will send 3 billing statements with details of the patient's account before any action is taken. Our team members may also attempt to call you. If a payment or payment arrangements have not been made in this period, we refer the account to a collection agency. 

Once an account is placed with an outside collection agency, we ask that you work directly with the agency to resolve the balance. Our goal is to minimize confusion and frustration by eliminating unnecessary phone calls for families.

If you made a payment and are due a refund, we will either issue a refund to the original credit or debit card that was used to make the initial payment, or we will mail a refund check.

All credit and debit card refund requests must be made by contacting Patient Financial Services at 720-777-6422. Please allow 10 to 14 days for all refunds to process.