Manager Security Operations

The Manager of Security Operations is responsible for overseeing the daily operations across Children’s Hospital Colorado (CHCO) System of Care. This role is responsible for creating a safe and secure environment for patients, visitors and staff. The security program will be managed through established standards including effective staffing assignments to meet security and safety needs. The Manager collaborates with leaders to align security services/programs with CHCO’s overall strategic and operational objectives. The Manager of Security Operations has responsibility to manage the security vendor in the MSA and to raise awareness regarding security, safety, and fiscal concerns or challenges.

Additional Information
Department Name: Security Public Safety 
Job Status: Full time, 40 hours per week.
Shift: Day, 8am to 4pm, In person role.  This role will cover multiple system of care locations (South Campus and North Campus)

1. Plans, operates and manages the system’s Security Management Program to provide for the overall Joint Commission and regulatory compliance, security, loss prevention, workplace violence, emergency response, investigations and asset protection for the organization’s team members, patients and families and property.
2. Manages day to day operations and security personnel, including vendors, in planning and facilitating efficient security services to ensure quality, consistency and safety across the system
3. Provides reports on incidents, use of force and training requirements to ensure compliance with policies and law
4. Assigns and reviews work, provides work instruction (OTJ or formal training) and develops team members. Evaluates performance of team members, providing continuous feedback. Manages discipline and performance issues; hires and fires team members. Identifies resource needs and develops recommendations for meeting needs.
5. Oversees third-party contractors and responsible for their operational management processes.
6. Maintains compliance with all healthcare safety and security based regulatory standards, rules and regulations. 
7. Collaborates with the Director to determine the highest and best use of access control systems and digital recording systems and other security technology and patient safety priorities.
8. Works with departmental leaders to establish reliable data associated with critical goals and other key performance indicators.
9. Performs project management activities and provides technical expertise on programs, processes and best practices.
10. Participates in leadership activities for department, contributing to the organization’s achievement of goals and objectives; evaluates team performance. Defines and maintains internal processes for function; establishes customer service standards and handles operational and customer service escalations for function. Nurtures the organizational culture, influencing change to support functional objectives.
11. Develops and maintains partnerships with community partners. (e.g. Law Enforcement).
12. Participates in developing budget recommendations, monitoring budget and identifying cost saving opportunities
13. Coordinates internal resources and third-parties’ contractors for the execution of programs, projects, or initiatives. 

Guidelines:  Guidelines are in the form of stated goals and objectives for function.

Complexity:  Work assignment is unstructured and leader is responsible for implementing and managing a variety of objectives, resources, and initiatives to achieve the goals of the function. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is tactical and operational in nature.

Decision Making:  Employee is responsible for planning, organizing, allocating resources, ensuring compliance with procedures, and achieving the objectives of the function.

Communications:  Communication at this level is primarily internally focused and involves establishing and maintaining effective working relationships with team members, peers, directors, and executives. Provides guidance and interpretation of the enterprise’s policies, procedures, and standards. Provides information to higher-level directors and executives.   

Supervision Received:  Responsible for achieving the objectives of function within the scope of established guidelines. Employee is expected to resolve problems that arise in the normal course of the work. Work is reviewed for soundness of judgment and feasibility of decisions.   

MINIMUM QUALIFICATIONS 

Education: Bachelor’s degree in Business Management, Operations, Health Care Administration, Emergency Management, Criminal Justice or a related field. 

Experience: Three (3) years of experience in healthcare or governmental operations. 

Equivalency: Professional experience, beyond requirements, in a related field may substitute for a Bachelor’s degree requirement on a year for year basis.

Certification(s): N/A

Licensure(s):  Valid Carry Concealed Weapon (CCW) permit for the state of Colorado is required at time of hire
 

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $82,095.81 to $123,143.72

Benefits Information
Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.


EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

06/04/2026